Nequi: Nequi performs a reconciliation process the next day, so 24 hours after the transaction is rejected the user should have the adjustment in his wallet, if not the user must contact the hotline 3006000100 or email escribe@nequi.co if you do not get attention from Nequi, you can escalate the case through our chat <<customer service option >> to help you as second level support.
DaviPlata: The user must call #688 and in approximately 24 hours the adjustment will be made, if DaviPlata is not able to help you, you can escalate the case through our chat <<customer service option >> to help you as a second level support.
Compensate: Debes escribirnos a nuestro chat, <<opción servicio al cliente>> o enviar un correo a servicioal.cliente@puntored.co solicitando el ajuste con la siguiente información:
- User name
- Document
- Withdrawal value
- Date of withdrawal
After the mail is sent, Compensar will make the adjustment within 24 hours.
Transaction caps per product (Tips for each product, everything that the point should take into account to perform the tx).
- Recharges: From 1000 to given by the Operator
- Packages Provided by the Operator
- Nequi Deposit: $5.000 – $500.000
- Nequi Withdrawal: $5,000 – $500,000
- DaviPlata Deposit: $10,000 – $720,000
- Withdrawal DaviPlata: $10.000 – $720.000
- Withdrawal Compensar familiar $100 – $400.000
- Withdrawal Compensate rotating quota $10,000- $400,000
- General pocket withdrawal: $10,000 – $400,000
- Deposit Davivienda accounts: $10,000 – $720,000
- Withdrawal Davivienda Accounts: $10.000 – $720.000
- Davivienda collection: $10,000- $720,000
- Recaudo Colpatria: $1.000 – $800.000
- Depósitos RappiPay: $10.000 – $720.000
- Retiro RappiPay: $10.000 – $720.00
- Payvalidda $1.000 – $600.000
- Wplay: $10.000 – $720.0000
- Codere $1.000 – $600.000
- AlfaBet $1.000 – $600.000
- Rivalo $1.000 – $600.000
- Sportium $1.000 – $600.000
- FreeFire $1.000 – $600.000
- Aquí Juego $1.000 – $600.000
- Astropay $1.000 – $600.000
- Megapuestas $1.000 – $600.000
- League of Legends $1.000 – $600.000
