You must be part of our alliance Mi Caja Bambú and be located in the municipalities selected by the bank for coverage, this information can be confirmed with your sales representative.

You must have other approved correspondents with us and have exclusivity with Puntored, you must contact your sales representative to visit your point of sale and fill out the necessary documentation.

Davivienda: It may take up to 8 business days. Bancolombia: It may take up to 15 business days. Western Union: It can take up to 3 months.

Puntored does not deliver devices, you must have a printer, barcode reader and a computer with internet access, these elements are necessary to activate our services at the point of sale, keep in mind that… What devices do I need to activate correspondent banking?

You must make the request to your Commercial Coordinator or Distributor in charge, this is the same person who helped you with the process of linking with Puntored.

If you don’t know it please write us to our chat. Keep in mind that we are in the process of implementing a digital strip to eliminate the process of requesting and sending rolls.

You must contact us through the chat to make the request, we are working so that in the short term you can do it from your transactional portal.

Nequi: Nequi performs a reconciliation process the next day, so 24 hours after the transaction is rejected the user should have the adjustment in his wallet, if not the user must contact the hotline 3006000100… Rejected transaction with discount to the end user’s wallet What should I do?

The data update form appears when you log in to the transactional portal.

You must write to our chat through the Service option and ask us to enable the form again.