To change the device and/or line for sending security pins, it is important that your request is sent from the email address registered with Puntored, with the authorization of your Distributor in charge if applicable,… I want to change my cell phone number for sending security pins, what should I do?

With this information you should check if the transaction does not present any typing error (wrong reference, wrong agreement, wrong value) if the information is correct you should ask the user to escalate his request… I have a user in my point and he tells me that his invoice is not paid, what should I do?

This error is generated because the portal session is not closed correctly and the data is stuck in the browser, for this reason you must delete the browsing history, we share below a video with… The platform goes blank and I can’t log in, what should I do?

The password recovery can be done through the transactional portal, you will be asked to choose 3 options to send the security pin, the option you must choose is the option by which you receive… I forgot my password to enter the portal, what should I do?

Please refer to this video where you can learn about the step-by-step programming of the retreat  https://www.youtube.com/watch?v=I71cEV4SLBs

This error is generated when the number of attempts to enter the password is exceeded (Please verify the registered login credentials). Otherwise you must request terminal unlocking through the service chat, with the following information:… What is the reason for the maximum attempt error?

The customer must contact the operator directly to validate the status of the recharge.

This error can be generated by lack of margin parameterization and/or terminal blocking, to identify the cause please contact the chat so that our analysts can help you with the management.

This error is generated because the product does not have a profit margin parameterized in the system, please contact the chat so that one of our service analysts can help you with the management.

You must have RUT and/or Chamber of Commerce of the establishment open to the public and contact your sales representative to visit your point of sale and fill out the necessary documentation.