Puntored will only assign you a quota when you have been approved as a Correspondent of at least 1 bank, you must have a good rating in Risk Centers, good portfolio behavior, your sales behavior… Does the company provide me with work space?

If your request exceeds $3.000.000.000 you must make the request to your commercial, otherwise please write us through our chat and we will take your request  to escalate to the area that performs the validation… How do I request an increase in the quota assigned to my business?

You must write to our chat or create a ticket through the requirements portal in order to manage your request, after we receive it we will give you an answer in 1 or 2 business… I did not log in to my portal for several days and now I do not have the same quota available, what should I do?

This block is generated by portfolio, that means that you are presenting a balance in arrears, to make the activation you must enter the total value of the cut (The system must have 0 debt… Why is the error Ally Blocked and/or Distributor generated?

Our points are currently not authorized to perform these transactions, unless they have a residency document.

Actualmente solo manejamos el servicio de pagos, no contamos con Envíos.

To change the device and/or line for sending security pins, it is important that your request is sent from the email address registered with Puntored, with the authorization of your Distributor in charge if applicable,… I want to change my cell phone number for sending security pins, what should I do?

With this information you should check if the transaction does not present any typing error (wrong reference, wrong agreement, wrong value) if the information is correct you should ask the user to escalate his request… I have a user in my point and he tells me that his invoice is not paid, what should I do?

This error is generated because the portal session is not closed correctly and the data is stuck in the browser, for this reason you must delete the browsing history, we share below a video with… The platform goes blank and I can’t log in, what should I do?

You must have RUT and/or Chamber of Commerce of the establishment open to the public and contact your sales representative to visit your point of sale and fill out the necessary documentation.