You must be part of our alliance Mi Caja Bambú and be located in the municipalities selected by the bank for coverage, this information can be confirmed with your sales representative.
¿Cómo podemos ayudarte?
What do I have to do to have a Bancolombia correspondent at my point of sale?
What should I do to have a Davivienda Correspondent at my point of sale?
You must have RUT and/or Chamber of Commerce of the establishment open to the public and contact your sales representative to visit your point of sale and fill out the necessary documentation.
What are the Correspondent Banking products?
Collections from more than 18,000 private and public agreements through our correspondent banking alliances. Collection of credit and credit card payments. Withdrawals and deposits to bank accounts. Collection of the main catalogs and suppliers in the country. International remittance payments Deposits and withdrawals to Digital Wallets. Payments of government subsidies and compensation funds.
Which products are still active when I fill out the data update form?
Payment of utility bills | Sale of entertainment pins | Payment of compensation fund Compensar | Market Place with great alliances and a range of products available to our allies and users.
What should you do if it no longer appears?
You must write to our chat through the Service option and ask us to enable the form again.
How does the application process for correspondent banking products work?
The data update form appears when you log in to the transactional portal.
I made a consignment and it has not been charged yet, what should I do?
Consignments may take from 1 to 40 minutes to enter, if after this time the balance is not reflected, please contact our chat. Remember that if you made a transfer you must send the support indicating the ID to which the balance is to be charged to the email cargue.cupos@puntored.co
What do I have to do to have a balance in my account?
When you registered in our affiliation you were given a merchant ID, this ID is your reference # to deposit in any of our banks, please note the following information:
Note: Please note that if you make the transaction by wire transfer and/or in a correspondent such as Efecty or Baloto, you must send an email with the support and your reference (merchant ID) to cargue.cupos@puntored.co
I was unable to complete my membership registration, what should I do?
Write to our chat through the Puntored module so that we can contact you and accompany you until the process is completed.
