¿Cómo podemos ayudarte?

How do I request an increase in the quota assigned to my business?

If your request exceeds $3.000.000.000 you must make the request to your commercial, otherwise please write us through our chat and we will take your request to escalate to the area that performs the validation and/or approval.

Does the company provide me with work space?

Puntored will only assign you a quota when you have been approved as a Correspondent of at least 1 bank, you must have a good rating in Risk Centers, good portfolio behavior, your sales behavior will be validated, we will make a commercial analysis with reference to the location of your establishment and you must have a signed promissory note with us, otherwise you must work with your own quota. This quota application can be requested to your sales representative.

What is the reason for the invalid peripheral error?

This error is generated by lack of device assignment (barcode reader and printer) in the system, so you must send photographs of the serial number through our chat or by entering your requirements portal from the transactional platform.

The system generates an error, something went wrong, please contact the Call Center, what is the reason?

You must contact us by chat so that one of our service analysts can update the security level of your platform.

When I make withdrawals, the system informs me that I have reached the maximum payment limit, what is the reason?

This error is generated when you reach the maximum limit parameterized to have a credit balance in the system, it is necessary to reduce this balance by performing transactions of deposits, collection, recharges and other products of the portal that generate debt (transactions of money income).

What is the reason for the operator locked error?

This error is generated because the product has not been assigned in the system, please contact our chat so that one of our service analysts can validate the internal approval and request the assignment.

What is the reason for the unallocated commission error?

This error is generated because the product does not have a profit margin parameterized in the system, please contact the chat so that one of our service analysts can help you with the management.

What does Invalid or Inactive Terminal mean?

This error can be generated by lack of margin parameterization and/or terminal blocking, to identify the cause please contact the chat so that our analysts can help you with the management.

What is the reason for the maximum attempt error?

This error is generated when the number of attempts to enter the password is exceeded (Please verify the registered login credentials). Otherwise you must request terminal unlocking through the service chat, with the following information: