¿Cómo podemos ayudarte?

You must perform the creation in the administrative platform, please see this video where you will find the step by step process https://www.puntored.co/Comunicados/video/cajero.mp4.

The customer must contact the operator directly to validate the status of the recharge.

Please refer to this video where you can learn about the step-by-step programming of the retreat  https://www.youtube.com/watch?v=I71cEV4SLBs

This error is generated because the portal session is not closed correctly and the data is stuck in the browser, for this reason you must delete the browsing history, we share below a video with step by step https://www.youtube.com/watch?v=24m1W1aGH5c 

To change the device and/or line for sending security pins, it is important that your request is sent from the email address registered with Puntored, with the authorization of your Distributor in charge if applicable, with the following information:

• Full name of the holder of the point of sale;
• Document number of the holder of the point of sale;
• Trade and/or terminal ID;
• Reason for release;

Security validations will be performed internally and then we will be communicating with you for data validation by security policies.

Actualmente solo manejamos el servicio de pagos, no contamos con Envíos.

Our points are currently not authorized to perform these transactions, unless they have a residency document.

This block is generated by portfolio, that means that you are presenting a balance in arrears, to make the activation you must enter the total value of the cut (The system must have 0 debt to generate automatic activation).

You must write to our chat or create a ticket through the requirements portal in order to manage your request, after we receive it we will give you an answer in 1 or 2 business days.