The password recovery can be done through the transactional portal, you will be asked to choose 3 options to send the security pin, the option you must choose is the option by which you receive… I forgot my password to enter the portal, what should I do?

Please refer to this video where you can learn about the step-by-step programming of the retreat  https://www.youtube.com/watch?v=I71cEV4SLBs

This error is generated when the number of attempts to enter the password is exceeded (Please verify the registered login credentials). Otherwise you must request terminal unlocking through the service chat, with the following information:… What is the reason for the maximum attempt error?

The customer must contact the operator directly to validate the status of the recharge.

This error can be generated by lack of margin parameterization and/or terminal blocking, to identify the cause please contact the chat so that our analysts can help you with the management.

This error is generated because the product does not have a profit margin parameterized in the system, please contact the chat so that one of our service analysts can help you with the management.

This error is generated because the product has not been assigned in the system, please contact our chat so that one of our service analysts can validate the internal approval and request the assignment.

This error is generated when you reach the maximum limit parameterized to have a credit balance in the system, it is necessary to reduce this balance by performing transactions of deposits, collection, recharges and other… When I make withdrawals, the system informs me that I have reached the maximum payment limit, what is the reason?

You must contact us by chat so that one of our service analysts can update the security level of your platform.

This error is generated by lack of device assignment (barcode reader and printer) in the system, so you must send photographs of the serial number through our chat or by entering your requirements portal from… What is the reason for the invalid peripheral error?