Nequi: Nequi performs a conciliation process the day after, so 24 hours after the transaction is rejected the user should have the adjustment in his wallet, if not, the user should contact the hotline 3006000100 or to the Email: escribe@nequi.co. If you do not get Nequi assistance, you can address the case through our chat <> to help you on a second level support.

DaviPlata: The user must call #688 and in approximately 24 hours the adjustment will be made, if DaviPlata does not respond to the request, you can address the case through our chat <> to help you on a second level support.

Compensar: You must write us to our chat, <> or send an email to servicioal.cliente@puntored.co requesting the adjustment adding the following information:

  • Username
  • Document
  • Withdrawal value
  • Date of withdrawal

Once the mail is sent, Compensar will make the adjustment within the next 24 hours.

Transaction limits per product (Tips for each product, everything that the point should take into account to perform the transaction).

Recharges: From COL$1000 up to the limit given by the Operator

Packages given by the Operator

  • Nequi Deposit: COL$5.000 – COL$500.000
  • Nequi Withdrawal: COL$5.000 – COL$500.000
  • DaviPlata Deposit: COL$10.000 – COL$720.000
  • DaviPlata Withdrawal: COL$10.000 – COL$720.000
  • Family Compensar Withdrawal COL$100 – COL$400.000
  • Compensar withdrawal rotating quota COL$10.000- COL$400.000
  • Withdrawal: COL$10.000 – COL$400.000
  • Compensar pocket withdrawal: COL$10.000 – COL$400.000
  • Davivienda Deposit accounts: COL$10.000 – COL$720.000
  • Davivienda Withdrawal accounts: $10.000 – $720.000
  • Davivienda Collections: COL$10.000- COL$720.000
  • Colpatria Collection: COL$1.000 – COL$800.000
  • RappiPay Deposits: COL$10.000 – COL$720.000
  • RappiPay Withdrawal: $10.000 – $720.000
  • SOAT: Maximum COL$1.200.000
  • Payvalidda COL$1.000 – COL$600.000
  • Wplay: COL$10.000 – COL$720.000
  • Codere: COL$1.000 – COL$600.000
  • AlfaBet: COL$1.000 – COL$600.000
  • Rivalo: COL$1.000 – COL$600.000
  • Sportium: COL$1.000 – COL$600.000
  • Sportium: COL$1.000 – COL$600.000
  • FreeFire: COL$1.000 – COL$600.000
  • FreeFire: COL$1.000 – COL$600.000
  • Aqui juego: COL$1.000 – COL$600.000
  • Astropay: COL$1.000 – COL$600.000
  • Astropay: COL$1.000 – COL$600.000
  • Astropay: COL$1.000 – COL$600.000
  • Megapuestas: COL$1.000 – COL$600.000
  • Megapuestas: COL$1.000 – COL$600.000
  • League of Legends: COL$1.000 – COL$600.000